Privacy Policy

This policy explains how Neamt Experiente Vii SRL processes personal data collected through the Contour Experience website and related communications.

We process data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

1. Data controller

  • Controller: Neamt Experiente Vii SRL
  • Fiscal identification code: 53113027
  • Email: contourexperience@gmail.com
  • Phone: +40 746 672 385

2. Data we may process

  • Identification and contact data: name, surname, email, phone number.
  • Information voluntarily submitted in messages sent through the contact form.
  • Information necessary to organize an experience, if you continue the registration process.
  • Limited technical data about website use, such as IP address, browser type, accessed pages and cookie identifiers, according to the Cookie Policy.

3. Purposes of processing

  • Responding to requests and communicating with interested persons.
  • Managing registrations, confirmations and logistical communications for experiences.
  • Administering and securing the website.
  • Complying with legal, tax or accounting obligations, where applicable.
  • General analysis of website performance, if analytics tools are used and only as allowed by law.

4. Legal bases

  • Your consent, for example for certain cookies or optional communications.
  • Performance of a contract or pre-contractual steps, when you request information or registration for an experience.
  • Our legitimate interest in responding to requests, administering the website and protecting service security.
  • Legal obligations that apply to us, for example tax or accounting obligations.

5. Who may receive data

We may disclose data to providers that help us operate the website, send emails, manage forms, provide IT services or comply with legal obligations. These recipients receive only the data necessary for their services.

We may disclose data to public authorities, courts or professional advisers when required by law or when necessary to defend our rights.

6. International transfers

If we use providers that may process data outside the European Economic Area, we will seek to apply appropriate safeguards required by the GDPR, such as adequacy decisions or standard contractual clauses.

7. Retention period

We keep data only for as long as necessary for the purposes for which it was collected. Contact form messages are kept for the time needed to resolve the request and for reasonable subsequent communication.

Data required for tax, accounting or legal defence obligations may be kept for the periods required by law.

8. Your rights

  • The right to information and access to your data.
  • The right to rectify inaccurate or incomplete data.
  • The right to erasure, when legal conditions are met.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to certain processing.
  • The right to withdraw consent, without affecting the lawfulness of processing before withdrawal.
  • The right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing.

9. How to exercise your rights

You can contact us at contourexperience@gmail.com. To protect data, we may request reasonable additional information to confirm your identity.

We will respond without undue delay and usually within one month of receiving the request, according to the GDPR.

10. Data security

We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration or unauthorized disclosure.

11. Policy updates

We may update this policy when legal, technical or operational changes occur. The updated version will be published on the website.